Held keys randomly stop being detected

So I've been playing through SR2 with my girlfriend so she has some background info before we play Gat Out of Hell. It's going well, save for one weird issue both of us are having that I haven't found much on.

The easiest way to describe it is this: when you hold down any key, at some point the keypress will stop being detected. This seems to be fairly rare for the normal WASD keys, but for some keys like Left Shift it happens within a few seconds almost every time. Since Left Shift is used to make helicopters ascend, you can see how this would be a problem.

I've tried a few things to fix this, including using AutoHotKey to disable the automatic key repeat that Windows causes, but it doesn't help. I've tried finding a fix here but I've yet to find anything. Anyone got any ideas?
 
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